Anneke Steenkamp is a full time freelance writer, social media manager and copy creative. When she's not typing away at client content she's spending time with her pet dog, Zoey.
Although you might think that no-one would notice your response on that snarky comment or negative opinion; it can really influence the way that your audience perceives you. Handling online criticism well will make you less susceptible to haters in general. Unfortunately, as your business grows, so does the reach – and where there are people, there will be haters.